Privacy Policy

The Webfit website (“Website”) is owned, controlled, and operated by Webfit (ABN 43 204 768 612) (“Webfit”, “we”, “our”, or “us”).

Effective Date: 16th July 2026

WHO WE ARE AND HOW TO CONTACT US

We’re Webfit. The marketing agency who help Health & Beauty businesses get found by the people who matter. We’re committed to protecting the privacy of our clients, customers, suppliers and employees.

This Privacy Policy applies to all products and services we provide, including on our Website and social media channels. It explains how we collect, hold, use and disclose data to carry out the services we provide and constitutes part of our Website Terms & Conditions.

You can contact us for privacy-related questions by emailing us at support@webfit.io.

We’ll only use your personal information in compliance with Australian Privacy Laws (Privacy Act 1988 (Cth), Australian Privacy Principles) and to the extent applicable, with the EU General Data Protection Regulation (GDPR) and any replacement legislation or regulations governing the use, storage or transmission of personal data.

DEFINITIONS

When we say “you”, “your”, or “Client”, we mean you (the visitors to and clients of our Website, whether or not you make a purchase).

When we say the “Privacy Act”, we mean the Privacy Act 1988 (Cth) as amended by the Privacy Amendment Act 2000 (Cth) and the Privacy Amendment (Enhancing Privacy Protection) Act 2012 (Cth).

When we say “Personal Information”, we mean any information or opinion, whether true or not, about a person who is identified or whose identity can reasonably be established and not limited to information in a material form.

OUR ROLE IN YOUR PRIVACY

Our Responsibilities

As we’re the providers of the products and services on this Website, we determine how and why your data is processed. We don’t sell or rent your details to any third parties. We’re committed to protecting your privacy and we want you to know exactly what information is collected and how we use it.

Your Responsibilities

• Please read this Privacy Policy and our Website Terms & Conditions
• If you provide us with any data relating to a third party, you confirm that you have the right to authorise us to process that data on your behalf in accordance with this Privacy Policy

CONSENT

By using our Website or otherwise supplying us your personal information, you consent to our collection, use, disclosure, storage, destruction and otherwise handling of Personal Information, in accordance with the terms of this Privacy Policy.

WHEN AND HOW WE COLLECT DATA

From the moment you visit our Website, we’re collecting data. Sometimes you might provide this data by completing a form or setting up an account, otherwise we might collect the data automatically.

Here’s how we may collect data from you:

• When you send us an enquiry about our services via the ‘contact us’ function on the Website
• When you contact us by email
• When you complete a questionnaire or assessment
• When you subscribe to our newsletter
• When you set up an account or use our client portal
• When you attend a seminar, webinar or other event we organise
• When you instruct us to act for you and we open a file and conduct a conflict check
• Through the use of browser ‘cookies’ or trackers

TYPES OF DATA WE MAY COLLECT

• Contact details (name, phone number, business name, website address, email address, geographical information)
• Financial information (bank details, billing history, payment information when you’re making a purchase)
• Data about the products or services you purchase from us
• Data that identifies you (your IP address, login information, browser type and version, time zone, browser plug-ins, geolocation data, operating system and version)
• Data on how you use our Website (URL clicks, pages viewed, time spent on pages, download activity, and other user actions)
• Data about your experience and satisfaction with our Website and the search optimisation services you’ve purchased from us or others
• Data about any information we gather relating to your attendance at seminars, webinars, podcasts or other events
• Data relating to your business circumstances and such other information that’s relevant to the search optimisation services we provide
• Intellectual property you provide for the completion of services (e.g., images, design files, documents, website access)
• Your feedback on project progress and deliverables
• If you’re an employee or prospective employee, data relating to your qualifications, skills and experience
• If you’re a supplier or prospective supplier, information about your products, services and pricing

HOW AND WHY WE USE YOUR DATA

We collect only the personal data necessary for the purposes outlined in this policy. We don’t use your data in ways that are incompatible with the original purpose for which it was collected, unless legally required or you’ve given additional consent.

We’ll use your data for the purposes it was collected and related purposes including:

• To run our Website and provide you with search optimisation services
• To provide you with products, information and services
• Customer support and project management
• To track your purchase and project history
• To detect and prevent fraud
• To improve our Website and services
• Marketing (with your consent)
• To make your experience on our Website more efficient and enjoyable
• Market research: We may contact you for feedback about our services
• To provide you with information about events, training, or opportunities that may be of interest
• To customise the content of our Website so that it matches your preferences
• To understand usage trends and patterns
• To fix problems and respond to feedback and complaints
• To enforce any agreements between you and us
• In response to a request by any duly authorised law enforcement officer or any other person authorised by any law, or in circumstances permitted by the Privacy Act

We may disclose your data:

• As required by law subject to our obligations
• With your consent
• Within our business and to our professional advisors
• To our suppliers and service providers (including payment processors, hosting providers, email service providers)
• To third parties engaged in fraud prevention and detection
• In order to sell our business (if we were to ever sell, we may need to transfer data to the new owner)

THIRD PARTIES WHO PROCESS YOUR DATA

We share data with third parties in the following circumstances:

• Other companies in our group of companies, as necessary to operate our Website
• Our suppliers and service providers including payment processors, hosting providers, email platforms, project management tools, and analytics services
• Our professional and legal advisors
• Third parties engaged in fraud prevention and detection
• Law enforcement or other government authorities
• Where we have your consent to do so or otherwise where we’re legally permitted

This Privacy Policy only applies to Personal Information we collect in connection with the operation of the Website and provision of our services. We’re not responsible for the collection of Personal Information by third parties. If you want to know more about the privacy practices of any third party, you should refer to their privacy policy.

INTERNATIONAL DATA TRANSFER

Some of our third-party service providers may be located, or store data, outside Australia, including in the United States, Canada and the EU. Where data is transferred internationally, we take reasonable steps to ensure it’s protected under standards that are at least substantially similar to Australian privacy laws.

All communication with our contractors occurs via encrypted communication channels that comply with Australian privacy laws, ensuring your data is handled securely and responsibly.

GOOGLE ANALYTICS AND META

Google Analytics

We use Google Analytics functions. You can find out how your data is collected and there are instructions on how to opt-out of Google Analytics data tracking through your browser settings.

Our use of Google Analytics may include display advertising and remarketing. You may see our ads across the internet due to tracking technologies (cookies) that optimise our ads based on past visits to our Website.

Meta/Facebook

We use Meta Insights to track your interaction with our Facebook presence. This allows us to track usage and improve performance. We use Facebook Analytics to better measure and understand customer user experience to improve our services. You can control ad preferences through your Facebook account settings.

WHAT ARE YOUR CHOICES?

Don’t provide personal data

You can choose not to provide us with any personal data. However, if you do this, we won’t be able to provide you with our Search Optimisation (SEO) services, though you can continue to browse our Website.

Turning off cookies

Our Website uses cookies and similar technologies to provide certain functionality. You can turn off cookies through your browser settings. If you turn off cookies, you can continue to use the Website, however certain services may not work as effectively.

Don’t want marketing?

We’ll always let you know what we intend to use your data for and obtain your consent for marketing. You can change your mind about marketing material by opting out through the unsubscribe link in emails or contacting us directly at hello@webfit.io.

WHAT ARE YOUR RIGHTS?

Access information we hold about you

We’ll provide you with the information within 30 days of your request, unless doing so would adversely affect the rights and freedoms of others. We’ll tell you if we can’t comply with your request and why.

Data portability

You may request that we provide a copy of the personal data you’ve provided to us in a structured, commonly used and machine-readable format, where technically feasible.

Correct inaccurate information

You can contact us to ask us to correct any information we hold about you that you believe is inaccurate. We’ll endeavour to correct this information within a reasonable time, at no expense to you.

Objections to automated decision-making

We may use your data to determine what services are relevant to you (e.g., tailoring our communications based on your business type). We may use automated tools to analyse usage patterns or segment customer data to improve our services. These tools don’t make decisions that have legal or similarly significant effects on individuals.

Right to be forgotten

You have the right to request that your data be erased. This means we’ll delete all information we hold about you, except for any information we’re required to hold due to our legal obligations.

Right to make a complaint

If you have any complaints regarding how your data is handled, contact us at support@webfit.io. If you’re not satisfied with our response, you may seek a review by contacting the Office of the Australian Information Commissioner (OAIC).

You can exercise these rights anytime by contacting us at support@webfit.io.

DATA SECURITY

We realise that our clients trust us to protect their personal information. We take that seriously and maintain reasonable and appropriate physical, electronic and procedural safeguards including:

• Password access to accounts and systems
• Storing electronic data with reputable third-party storage providers who have appropriate security protections
• Limiting access to personal information to individuals who need to know
• Regular security assessments and updates

While we take all commercially reasonable steps to protect your Personal Information, you should be aware that there are inherent risks associated with transmission of information via the Internet, and we can’t guarantee absolute security.

Data breach notification

While we’re not currently subject to mandatory reporting under the Notifiable Data Breaches scheme, we’re committed to transparency. In the unlikely event of a serious data breach, we’ll take appropriate steps to assess, contain and respond. Where appropriate, we may notify affected individuals and relevant authorities.

If you suspect any misuse, loss, or unauthorised access, modification, or disclosure of your personal information, contact us immediately at hello@webfit.io.

PAYMENT SECURITY

Our Website uses secure payment processing through reputable providers. All direct payment gateways adhere to the standards set by PCI-DSS (Payment Card Industry Data Security Standard) as managed by the PCI Security Standards Council.

Your payment transaction data is stored only as long as necessary to complete your purchase transaction and for our accounting obligations. After that, your purchase transaction information is deleted according to our data retention schedule.

PCI-DSS requirements help ensure the secure handling of credit card information by our Website and its service providers.

DATA RETENTION

We’ll keep your data for as long as we need it, and this period depends on your interactions with us:

• If you’ve purchased our services, we’ll keep records for the period necessary for invoicing, tax purposes, and to provide ongoing support
• Website usage data is typically retained for analytical purposes for up to 2 years
• Marketing data is retained until you unsubscribe or we determine it’s no longer relevant
• Legal and compliance data is retained according to Australian business record-keeping requirements

When we no longer need to keep your information, we’ll delete it securely.

COOKIES AND HOW TO BLOCK THEM

We use cookies to help us improve the products and services we provide and enhance your experience on our Website.

What are cookies?

“Cookies” are data files placed on your device or computer that often include an anonymous unique identifier. For detailed information about cookies and how to disable them, visit allaboutcookies.org. Your browser’s HELP function will tell you how to restrict or block cookies.

AGE RESTRICTIONS

By using this Website, you represent that you’re at least 18 years old or the age of majority in your state or territory. Our Website shouldn’t be used by anyone under the age of majority, and we don’t knowingly collect data from anyone under this age.

POLICY UPDATES

This Privacy Policy may change. If we change our Privacy Policy, we’ll display notice of changes on our Website and update the effective date. Please check for updates regularly. If you object to any changes, you may discontinue your use of the Website and our services.

CONTACT US

For any questions about this Privacy Policy, to access your personal information, correct or update your information, be de-identified or have your information deleted, or to make a complaint or discuss privacy concerns:

The Privacy Officer Email: support@webfit.io Post: PO BOX 130, Upper Coomera, Queensland 4209

If you’re not satisfied with our response to your complaint, you may contact the Office of Australian Information Commissioner (OAIC) at oaic.gov.au.